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Sales Engineer for Strategic Business Development
New York, NY
Software Developers - 3 positions
Merrifield, VA
Customer Service Analyst
Merrifield, VA
Project Manager
Ellenwood, GA
Business Analyst
Fairfax, VA
Sr. Systems Engineer
Redwood City, CA
SR. TEST ENGINEER
Columbia, MD
JAVA/J2EE SOFTWARE DEVELOPER
Columbia, MD
SR. JAVA DEVELOPER
Columbia, MD
JAVA DEVELOPER - RaptorX
Columbia, MD
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| Job Id |
C7AD85 |
| Job Title |
Customer Service Analyst |
Location |
VA |
| Responsibilites |
- Provide timely and effective customer technical support for our Cleint's products, which includes the following activities:
- Identify, analyze, and troubleshoot technical issues and provide cost-effective solutions
- Review and assess customer issues and change requests and stream them according to customer priorities, contractual obligations, and client business approaches
- Manage and monitor the customer issue internal lifecycle within the client organization
- Support client Change Management and Product Management procedures from the technical side
- Participate in on-site visits required by implementation/support plan for varying periods of time
- Work with professional services, product management, quality assurance, and development teams to develop and improve product offerings and troubleshoot software problems
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| Requirements |
- U.S. citizenship required
Education:
- Higher technical education
Experience:
- At least one year of recent experience in enterprise-wide information systems administration or experience in software technical support or equivalent
Skills:
- Experience in J2EE and Oracle technologies
- Excellent communication skills
- Willingness and ability to travel
- Experience in telecommunications areas is an additional asset
Position Description:
- The Customer Support Analyst is the key person in communication with the customer IT team. The Customer Support Analyst makes sure all customer requests and problems are resolved promptly and cost effectively. The Analyst must be able to work with professional services, product management, quality assurance, and development teams to develop and improve product offerings and troubleshoot software problems.
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