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Job Id C7AD85 
Job Title Customer Service Analyst
Location VA
Responsibilites
  • Provide timely and effective customer technical support for our Cleint's products, which includes the following activities:
  • Identify, analyze, and troubleshoot technical issues and provide cost-effective solutions
  • Review and assess customer issues and change requests and stream them according to customer priorities, contractual obligations, and client business approaches
  • Manage and monitor the customer issue internal lifecycle within the client organization
  • Support client Change Management and Product Management procedures from the technical side
  • Participate in on-site visits required by implementation/support plan for varying periods of time
  • Work with professional services, product management, quality assurance, and development teams to develop and improve product offerings and troubleshoot software problems
 
Requirements
  • U.S. citizenship required


Education:

  • Higher technical education


Experience:

  • At least one year of recent experience in enterprise-wide information systems administration or experience in software technical support or equivalent


Skills:

  • Experience in J2EE and Oracle technologies
  • Excellent communication skills
  • Willingness and ability to travel
  • Experience in telecommunications areas is an additional asset


Position Description:

  • The Customer Support Analyst is the key person in communication with the customer IT team. The Customer Support Analyst makes sure all customer requests and problems are resolved promptly and cost effectively. The Analyst must be able to work with professional services, product management, quality assurance, and development teams to develop and improve product offerings and troubleshoot software problems.
 
 
 
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